Terms and conditions

Terms of business

The general terms and conditions of the online store are compiled in accordance with Consumer Protection Act (ZVPot) ,, Personal Data Protection Act (ZVOP-1) ter Electronic Communications Act (ZEKom) .

The General Terms and Conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the seller and the consumer / buyer.

We advise you to carefully read the following terms and conditions before placing an online order. By using the website, you express your agreement with the stated conditions. The company Medilip d.o.o reserves the right to change the conditions on the website at any time https://derma-luxecosmetics.com/ .

Due to the nature of business via the World Wide Web, an online store is offered https://derma-luxecosmetics.com/ changes and updates quickly and often. Despite the extraordinary effort in providing the most up-to-date and accurate information on the online store https://derma-luxecosmetics.com/ the possibility of incorrect price or availability information is not excluded. In these rare cases or in cases where the price or. the availability status of the supplier changes during the processing of the order, the provider will allow the customer to withdraw from the purchase or offer him the best way to resolve the situation.

In accordance with the Consumer Protection Act (ZVPot) and for the protection of health and hygiene reasons, products ordered through the online store https://derma-luxecosmetics.com/ not eligible for a refund, if their seal has been removed or they have already been used.

The consumer / buyer must read and follow the instructions supplied with the product before use.

Users can alert us to any errors at any time, for which we will be in the online store https://derma-luxecosmetics.com/ sincerely grateful.

By placing an order in an online store https://derma-luxecosmetics.com/ the customer agrees to the general terms and conditions.

Our business hours are Monday through Friday between 8 a.m. and 4 p.m. Orders placed by 12 noon will usually be processed the same day, and later the next working day.

Security of purchase

Web page https://derma-luxecosmetics.com/ is an online store operated by the company Medilip d.o.o., Prvomajska ulica 18a, 3000 Celje, VAT ID no .: SI66654572, Registration number: 2158795000, which is also a provider of e-commerce services (hereinafter referred to as the seller). For information regarding your order and delivery, you can call us on our phone number: 0 (3) 548 12 34 or send an e-mail to: info@derma-luxecosmetics.com . The user is bound by the general terms and conditions in force at the time of placing the online order.

The sales contract between the provider and the consumer is concluded at the moment when the consumer is informed about the delivery of the package, which also means that the order has been processed and confirmed.

All prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with published possible forms of payment.

The issued invoice contains the following information:

  • Type of goods or services
  • Quantity
  • Price without VAT
  • VAT
  • Price with VAT
  • Discount (if charged)
  • Along with the discount
  • Total to be paid
  • Delivery (DPD or Pošta Slovenije – 3.80 eur (price with VAT))

Delivery options:

DPD express mail

  • redemption packages (cash on delivery);
  • no redemption (possibility of payment by payment card, by proforma invoice and via PayPal)

Post of Slovenia

  • Packages without redemption (possibility of payment on delivery);

In accordance with the Consumer Protection Act (ZVPot) and for the protection of health and hygiene reasons, products ordered through the online store https://derma-luxecosmetics.si/ they are not eligible for a refund if their seal has been removed or they have already been used.

Sales contract or. the purchase order is stored at the seller and can be obtained by the consumer upon written request at any time within 5 years of the order being placed. Prior to delivery of the goods, the seller has the right to contact the buyer by phone or e-mail in order to verify the contact information provided. In the event that he is unable to contact the buyer on the basis of the information provided, the seller may consider the given purchase order as null and void.


Consumer may claim defects on the purchased goods due to a material defect in accordance with the provisions Consumer Protection Act .

Due to a material defect, the consumer can complain about the defect on the product to the seller within two months of discovering the material defect (for defects that appear on the product after two years of receipt, the seller is no longer responsible), and at his own request error or refund of the amount paid in proportion to the error or replacement of the goods or refund of the amount paid. The consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the product. If the defect is not disputed, the company must comply with the consumer’s request as soon as possible and at the latest within eight days. If there is a dispute about the defect, the company must give the consumer a written answer within the same period.

When claiming a material defect, the consumer must fill in the attached form and send the product for which a material defect was found, together with the outer packaging and a copy of the invoice to the address indicated on the attached material defect claim form.

Please note that the consumer agrees to the terms of business with the order in our online store, which means, among other things, that upon receipt of the ordered products will be informed of the detailed instructions for proper use of the product and possible side effects. From this title, side effects are not recognized as material errors.

Images of goods in our online store are of an informative nature and do not bind us to the characteristics of the goods (for example, the packaging of goods may be different due to changes in the manufacturer’s packaging).

Actual error

Consumer Protection Act ( ZVPot ) stipulates that the seller must deliver the goods to the consumer in accordance with the contract. The seller is liable for material errors of its fulfillment.

The error is real ( Article 37 ZVPot ):

  1. if the thing does not have the properties necessary for its normal use or for marketing;
  2. if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him;
  3. if the thing does not have the properties and qualities that were explicitly or tacitly agreed or prescribed;
  4. if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.

The suitability of goods for normal use shall be assessed in the light of normal goods of the same type and taking into account any seller’s statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The provisions of the law governing obligations shall apply to liability for material errors, unless this law provides otherwise.

Article 37a

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.

The consumer must describe the defect in more detail in the error notice and allow the seller to inspect the item.

The consumer may notify the seller of the defect in person, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he has concluded a contract.

Article 37b

The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered.

A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.

Article 37.c

A consumer who has duly notified the seller of a defect has the right to require the seller to:

rectify the defect in the goods, or returns part of the amount paid in proportion to the error, or

replace defective goods with new faultless goods, or returns the amount paid.

In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products arising from the fulfillment of obligations under the previous paragraph of this article.

The consumer’s rights referred to in the first paragraph shall expire two years after the day on which he informed the seller of the material error.

Article 38

The consumer has the right, if the service has been performed incorrectly, to require the service provider to: rectify deficiencies in the service provided, or return part of the amount paid in proportion to the defect in the service provided, or perform the service again, or returns the amount paid.

Article 39

If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer’s request under 37.c and 38 as soon as possible, but no later than within eight days. Article of this Act.

The company must respond in writing to the consumer’s request no later than eight days after receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.

There is a material error claim form here .

Right to withdraw from the contract

The cancellation of the order is subject to the provisions of the general terms and conditions and the applicable legal provisions on the return of goods. The provisions apply to the return of goods Article 43c of the Consumer Protection Act.

In accordance with the Consumer Protection Act (ZVPot) and for the protection of health and hygiene reasons, products ordered through the online store https://derma-luxecosmetics.com/ they are not eligible for a refund if their seal has been removed or they have already been used.

In the case of distance or off-premises contracts, the consumer has the right to notify the company in writing within 14 days that he is withdrawing from the contract, without having to give a reason for his decision. In this case, the consumer may be charged only the costs referred to in the seventh paragraph of Article 43.d of this Act (“In connection with the withdrawal from the contract, the consumer shall bear only the costs of returning the goods, unless ). In the event of withdrawal from the contract, the company shall return all received payments immediately or no later than 14 days after receipt of the notice of withdrawal from the contract. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result. In sales contracts, the company may withhold the refund of payments received until the return of the returned goods or until the consumer provides proof that the goods have been returned, unless the company offers the option to take over the returned goods itself.

If the consumer has already received the goods and withdraws from the contract, he shall return or hand them over to the company or a person authorized by the company to take over the goods, immediately or no later than 14 days after the notification referred to in Article 43 (1). According to the law, a contract concluded between a business and a consumer on the basis of an organized distance selling or service delivery system without the simultaneous physical presence of the parties, run by a business using only one or more means of distance communication with the moment the contract is concluded. “; The sales contract between the provider and the consumer is concluded at the time when the consumer is notified of the delivery of the package, which means that the order has been confirmed and processed.) of this Act, unless the company offers, to only take over the returned goods. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.

The consumer is liable for a reduction in the value of the goods if the reduction in value is the result of conduct which is not necessarily necessary to establish the nature, characteristics and functioning of the goods. The consumer shall not be liable for a reduction in the value of the goods if the business does not inform him of the right to withdraw from the contract in accordance with Article 4. point of the first paragraph of Article 43.b. According to the provision b of Article 43.d ZVPot the consumer may submit a notice of withdrawal to the company on the form referred to in the fifth paragraph of this Article or with an unambiguous statement from which it is clear that he withdraws from the contract.

Withdrawal of the consumer from the contract for the items from the set

If the consumer decides to withdraw from the contract for the items that make up the kit, and also returns them unchanged and unused, he is granted a credit in the amount of the purchase price of the package.

In the event of a material defect in one of the items that make up the kit, the consumer can send it back and receive a new, identical item in exchange, but cannot request a refund.

We do not accept redemption shipments! Which means that the cost of return is on the side of the consumer / buyer if he withdraws from the contract when he has already received the order.

The buyer has no right to withdraw from the contract in the following cases:

  • in the case of contracts having as their object goods or services the value of which depends on developments in financial markets over which the undertaking has no control,
  • in the case of contracts having as their object goods which have been manufactured to the exact instructions of the consumer and which have been adapted to his specific needs and which, by their nature, are not eligible for return,
  • in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health or hygiene, if the consumer has opened the seal after delivery;

The withdrawal form is here .

The cost of sending the goods due to withdrawal from the contract is borne by the consumer.

Communication and ratings

The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising e-mails and SMS messages will contain the following components:

  • will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly visible,
  • the various campaigns, promotions and other marketing techniques will be marked as such, and the conditions for participating in them will be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented,
  • the user’s wish not to receive advertising messages will be explicitly respected by the provider.

For the purposes of advertising, the provider may, without prior notice, use the evaluations of products and services published by users on the website www.derma-luxecosmetics.si.

Complaints and disputes

Medilip d.o.o. strives to fulfill its duty to ensure an efficient complaint handling system. In case of any problems, the customer can contact the service provider via telephone number 00386 (0) 3 548 1234 or via e-mail at info@derma-luxecosmetics.com . The complaint handling process is confidential. The provider is aware that the resolution of consumer disputes is a disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court. The bidder strives to resolve disputes out of court or to resolve disputes amicably.

Sms marketing

The controller uses Cartfox for sending electronic messages to individuals (SMS, instant messaging applications, e-mails). The Cartfox Privacy Policy and information about the Cartfox provider are available here. The controller manages personal data together with the Cartfox provider.

Personal data of individuals processed within Cartfox include:

  • e-mail address;
  • telephone number;
  • information about the website or application through which the e-mail address and/or telephone number was provided;
  • information about the sending of the messages:
    • message type (SMS, instant messaging application (type of application), e-mail);
    • the date of sending;
    • time of sending;
    • the content of the message sent (e.g., abandoned cart, discount notification, etc.);
  • information about an undelivered message (the date and time of receipt of the undeliverability notification);
  • information about the performed action (e.g., purchase of an item in the abandoned cart, purchase of a discounted item, etc.).

Personal data (e-mail, phone number) are transferred automatically to the joint controller, the Cartfox provider, when an individual provides the data on the website or within the controller’s application. 

The legal basis for processing of personal data when using the Cartfox service is:

  • the consent of the individual (for recipients who consented to receiving messages);
  • the controller’s legitimate interest (for recipients who have not consented to receiving messages).

Each message received contains easy unsubscribe instructions. By unsubscribing, the recipient only unsubscribes from receiving Cartfox messages. If you wish to unsubscribe from all communications sent by the

Out-of-court settlement of consumer disputes

We do not recognize any IRPS provider as competent for resolving consumer disputes. The connection to IRPS is here. 

controller, you can contact us at sales@dfvu.org

The purpose of processing personal data within Cartfox is to encourage recipients to purchase products or services on the website or in the controller’s application, or to verify their willingness to enter into a contract (e.g., in the case of abandoned cart messages).

Personal data collected within Cartfox are not disclosed to third parties (other than the joint controller, the Cartfox provider) and the controller has no access to them. Within Cartfox, the controller can only access reports including aggregated and thus anonymized data (e.g., the number of messages sent, the number of purchases via messages sent, etc.).

Personal data processed within Cartfox are not transferred to third countries or international organizations, which means they are not transferred or exported outside the territory of EU Member States.

Information about the retention period of the personal data processed within Cartfox, about the protection of such personal data, and about the rights of individuals relating to their personal data is available in the CARTFOX Privacy and Personal Data Protection Policy. For more information contact us at sales@dfvu.org or the data protection officer JK Group d.o.o., Stegne 27, 1000 Ljubljana, dpo@jkgroup.si, + 386 (0)590 91 794.